URGENT INCIDENT

Contact immediately the Assistance Provider. Dial the Assistance provider number that corresponds to your policy number (check the first 4 digits of your policy number):

EMPA TEL : +44 800 279 9734
UGPA TEL : +44 800 279 9733

The insurer is XL Catlin Insurance Company SE, underwritten by XL Catlin Services SE, Belgium Branch, and the claims are handled by Intrust Nederland BV, Postbus 40, NL-7900 AA Hogeveen.
Marsh is the insurance broker and does not handle any claim refunds. Due to data protection of medical and personal sensitive information, Marsh has no access to the claim cases. All queries regarding the status of the refund request consequently need to be sent to Intrust Nederland. The email address is indicated in the claim form.

IN ALL CASES OF MEDICAL TREATMENT:

What is covered? Only urgent medical necessary treatments are covered. This means that check-ups or treatments that can wait until you're back in the home country will not be reimbursed.

Download the claim form below corresponding to your policy reference (UGPA is reserved for UGent).

Fill in the claim form.

1. Add a copy of the doctor bills; invoices and all proof of costs (always KEEP the ORIGINAL bills at least 1 year after refund in your possession, in case the insurer will require these).
2. Add a copy of the diagnosis and/or prescription of medication or appliances (always KEEP the ORIGINAL bills at least 1 year after refund in your possession, in case the insurer will require these).
3. Add your account number including IBAN-code, BIC/SWIFT code and the name and address of your bank, as well as your home address.
4. Clearly indicate date and description of the illness/injury. (If the Insurer doesn’t know why you went to the doctor they don’t reimburse).

1. Add a copy of the bills of the replacement goods you bought, because you urgently needed them (always KEEP the ORIGINAL bills at least 1 year after refund in your possession, in case the insurer will require these).
2. Add a copy of P.I.R. (Property Irregularity Report) you received from your airline company or a copy of the police report (always KEEP the ORIGINAL reports at least 1 year after refund in your possession, in case the insurer will require these).
3. Add a copy of the boarding pass + baggage labels and a copy of your identity card or passport (always KEEP the ORIGINAL documents at least 1 year after refund in your possession, in case the insurer will require these).
4. Don't forget to add your account number including IBAN-code, BIC/SWIFT code and the name and address of your bank, as well as your home address.